Terms of use – PRIVACY POLICY

Who are we ?

Owner :

Synapsun S.A.S
19 rue père chevrier
69007 Lyon – France

RCS : 823 644 141
Intra-community VAT number : FR823644141
Email : contact @ synapsun.com

Our website address (showcase website) is : https://synapsun.com

The address of our service platform is : https://portal.synapsun.com

The editing of our websites is exclusively managed by Synapsun SAS

Manager of publication : SYNAPSUN SAS – [email protected]

 Webmaster for https://synapsun.com : SYNAPSUN SAS

 Webmaster for https://portal.synapsun.com : DRAKONA

The websites are hosted by OVH : 2 rue Kellermann – 59100 Roubaix – France

NB : This privacy policy is valid for the use of our two websites with certain specificities for the use of each.


The Publisher: The person, natural or legal, who publishes online communication to the public.

 The website : All the websites, Internet pages and online services offered by the Publisher.

 The User : The person using the Website and the services.

Nature of data collected

In the context of the use of the Website, the Publisher may collect the following categories of data regarding its Users:

  • Civil status, identity, identification data …
  • Connection data (IP addresses, event logs …)

Communication of personal data to third parties

No communication to third parties
Your data is not communicated to third parties. You are, however, informed that they may be disclosed by application of a law, regulation or by decision of a competent regulatory or judicial authority.

Prior information for the communication of personal data to third parties in the event of merger / absorption

Prior information and possibility of opt-out before and after the merger / acquisition
In the event that we take part in a merger, acquisition or any other form of transfer of assets, we are committed to guarantee the confidentiality of your personal data and to inform you before they are transferred or become subject to new confidentiality rules.

Purpose of the reuse of personal data collected

Carry out operations relating to customer management regarding:

  • The contracts; the orders; the deliveries; the bills; accounting and in particular the management of customer accounts
  • A loyalty program within an entity or several legal entities;
  • The monitoring of the customer relationship such as carrying out satisfaction surveys, handling complaints and after-sales service
  • The selection of customers to carry out studies, surveys and product tests (except with the consent of the data obtained under the conditions in Article 6, these operations must not lead to the establishment of profiles likely to reveal sensitive data – racial or ethnic origins, philosophical, political, union, religious opinions, sex life or human health)

Prospecting operations

  • The management of technical prospecting operations (which in particular includes technical operations such as standardization, enrichment and deduplication).
  • The selection of people to carry out loyalty, prospecting, polling, product testing and promotion actions. Unless the consent of the persons concerned is obtained under the conditions in Article 6, these operations must not lead to the establishment of profiles likely to reveal sensitive data (racial or ethnic origins, philosophical, political, trade union, religious opinions, etc. sexual life or human health).
  • Carrying out solicitation operations.

Development of trade statistics

Management of requests for the right of access, rectification and opposition

Managing people’s reviews on products, services or content

Aggregation of data

Aggregation with non-personal data
We may publish, disclose and use aggregated information (information relating to all of our Users or to specific groups or categories of Users that we combine in such a way that an individual User can no longer be identified or mentioned) and non-personal information for industry and market analysis, demographic profiling, promotional and advertising purposes and other business purposes.

Aggregation with personal data available on the User’s social media accounts
If you connect your account to an account of another service in order to cross-send, that service may provide us with your profile information, connection information, and any other information that you have authorized disclosure. We may aggregate information of all of our other Users, groups, accounts, to personal data available on the User.

Collection of identity data

Free access – For the website https://www.synapsun.com
Visit of the Website does not require registration or prior identification. It can be done without you communicating any personal data (name, first name, address, etc.). We do not record any personal data for the simple visit of the Website.

Registration and prior identification – For the case of the website https://www.portal.synapsun.com
Use of the Website requires registration and prior identification to benefit from the services on our platform. Your nominative data (name, first name, postal address, e-mail, telephone number, etc.) are used to fulfill our legal obligations resulting from the delivery of products and / or services, under the End User License Agreement, of the Limited Warranty, if any, or any other applicable condition. You will not provide false personal information and will not create an account for another person without their authorization. Your contact details must always be accurate and up to date.

Collection of identification data

Use of the user ID only for access to services
We use your identification data only for and during the execution of the contract. *

* Only applies to the website https://www.portal.synapsun.com

Terminal data collection

Collection of profiling data and technical data for the purpose of providing service
Some of the technical data of your device is collected automatically by the Website. This information includes in particular your IP address, Internet service provider, hardware configuration, software configuration, browser type and language, etc. The collection of this data is necessary to provide services.

Collection of technical data for advertising, commercial and statistical purposes
The technical data of your device is automatically collected and recorded by the Website, for advertising, commercial and statistical purposes. This information helps us to personalize and continually improve your experience on our Website. We do not collect or store any nominative data (name, first name, address, etc.) possibly attached to technical data. The data collected could be resold to third parties.


Duration of cookies
In conformity with the recommendations of the CNIL, the maximum retention period for cookies is 13 months after their first deposit in the User’s terminal, as is the duration of the validity of the User’s consent to the use of these cookies. The lifespan of cookies is not extended on each visit. The User’s consent must therefore be renewed at the end of this period.

Cookies purpose
Cookies can be used for statistical purposes, in particular to optimize the services provided to the User, from the processing of information regarding the frequency of access, the personalization of pages as well as the operations carried out and the information consulted.
You are informed that the Publisher may place cookies on your terminal. The cookie records information of your activities on the website (the pages you have consulted, the date and time of the visit…) that we can read during your subsequent visits.

Right of the User to refuse cookies (for the website https://synapsun.com)
You have been informed that the Publisher may use cookies. If you do not want cookies to be used on your terminal, most browsers allow you to disable cookies through the settings options.

⇒ CASE OF WEBSITE https://synapsun.com :

Right of the User to refuse cookies, deactivation leading to degraded service
You have been informed that the Publisher may use cookies, and authorize it. If you do not want cookies to be used on your terminal, most browsers allow you to disable cookies through the settings options. However, you are informed that certain services may no longer function correctly.

Possible association of cookies with personal data to allow the operation of service
The Publisher may need to collect browsing information through the use of cookies.

Storage of technical data

Storage period of technical data
The technical data are kept for the period necessary to achieve the purposes mentioned above.

Retention period for personal data and anonymization

Data retention for the duration of the contractual relationship
In conformity with article 6-5 ° of law n ° 78-17 of January 6, 1978 relating to computers, files and freedoms, personal data being processed are not kept beyond the necessary time for the performance of the obligations defined by the contract or the predefined duration of the contractual relationship.

Retention of anonymized data beyond the contractual relationship / after the account is deleted
We keep personal data for the necessary time to achieve the purposes described in this Terms of use. Beyond this period, they will be anonymized and kept for exclusively statistical purposes and will not be used for any other kind of purpose.

Deletion of data after deletion of the account
Data purging means are put in place in order to ensure its effective deletion as soon as the retention or archiving period necessary for the fulfillment of the determined or imposed purposes is reached. In conformity with the law n ° 78-17 of January 6, 1978 regarding data processing, files and freedoms, you also have the right to delete your data at any time by contacting the “Editor” ([email protected]). 

 Data deletion after 3 years of inactivity  ( applies only to https://portal.synapsun.com)

For security reasons, if you have not authenticated on the Website for a period of three years, you will receive an e-mail inviting you to connect as soon as possible, otherwise your data will be deleted from our databases.

Account deletion

Account deletion on demand *
The User has the possibility to delete his Account at any time, by simple request to the Editor OR by the Account deletion menu present in the Account settings if applicable.

Deletion of the account in the event of violation of the Terms of use *
In the event of violation of one or more provisions of the Terms of use or any other document incorporated herein by reference, the Publisher reserves the right to terminate or restrict without any prior warning and at its sole discretion, your use and access to the services, to your account and to all Websites.

* Only applies to the website https://portal.synapsun.com

Indications in the event of a security breach detected by the Publisher

Information to the User in the event of a security breach
We undertake to implement all the appropriate technical and organizational measures to guarantee an appropriate level of security with regard to the risks of accidental, unauthorized or illegal access, disclosure, alteration, loss or even destruction of your personal data. In the event that we become aware of illegal access to your personal data stored on our servers or those of our service providers, or of an unauthorized access resulting in the risks identified above, we undertake to:

  • Notify you about the incident as soon as possible;
  • Examine the causes of the incident and inform you;
  • Take necessary and reasonable measures to reduce the negative effects and damages that may result from said incident.

Limitation of liability
Under no circumstances can the commitments defined in the above point of notification in the event of a security breach be assimilated to any acknowledgment of fault or responsibility for the incident in question.

Transfer of personal data abroad

No transfer outside the European Union
The Publisher undertakes not to transfer the personal data of its Users outside the European Union.

Modification of the Terms of Use and the privacy policy

In the event of modification of these Terms of Use, commitment to not lower the level of confidentiality substantially without prior information to the persons concerned
We undertake to inform you in the event of a substantial modification of these Terms of Use, and not to lower the level of confidentiality of your data substantially without informing you and obtaining your consent.

Applicable law and methods of appeal

Application of French law (CNIL legislation) and jurisdiction of the courts
These Terms of Use and your use of the Website are governed and interpreted in conformity with the laws of France, and in particular Law No. 78-17 of January 6, 1978 regarding data processing, files and freedoms. The choice of applicable law does not affect your rights as a consumer in accordance with the applicable law of your place of residence. If you are a private consumer, you and we agree to submit to the non-exclusive jurisdiction of French courts, which means that you can take action relating to these Terms of Use in France or in the EU country in which you live. . If you are a professional, all actions against us must be brought before a court in France.

In the event of a dispute, the parties will seek an amicable solution before any legal action. In the event of failure of these attempts, all challenges to the validity, interpretation and / or execution of these Terms of Use must be brought, even in the event of a plurality of defendants or a guarantee appeal, before the French courts.


Data portability

 Data portability
The Publisher undertakes to offer you the possibility of returning all your date to you on request. The User is thus guaranteed better control of his data, and retains the possibility of reusing it. These data should be provided in an open and easily reusable format.